Our Customer Service Team are ready to help you with all your barefoot questions!
Our Size Guide is here to help! Our shoes fit 'big' deliberately – we call this ‘the rule of thumb’. Your toes need wiggle room! This is especially important for running. If you can fit your thumb in-between the end of your toe and the front of the shoe, you’ve more than likely found your ideal size.
After some time with our shoes, your shoe size may need to increase, as your toes splay out more naturally.
Just enter your code in your Checkout Page prior to completing your order!
We’ll make it clear when a code applies to specific products, and you’ll be informed of your codes expiry date upon issue. On that note, unless stated, promotional codes are not redeemable on clearance items or any other special offer.
If a code is abused, it will be made invalid. We reserve the right to withdraw promotional codes before their expiration date without any prior notice.
Head to the My Account page and simply enter a valid email address and create a password.
We hope you are happy with your purchase but if you are looking to return or exchange your shoes for whatever reason, we’re help to help and we offer a 100-day returns policy.
Orders that have been made on the Vivobarefoot Australia website can only be returned via our online return request form below.
Please read the following information carefully before proceeding.
Vivobarefoot Australia will accept product returns for an exchange or refund provided that all of the following conditions are met:
Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).
You can choose to receive a 110% Store Credit for your return which means that if the product you ordered cost $100, we will apply a credit of $110 to your online account for your next order.
We can exchange the returned item for a new item of lesser or greater value.
Refunds will be handled as follows:
We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you.
Our returns policy does not affect your statutory rights.
Please click the button below to complete the return request form:
For further assistance with your return or exchange please call our Returns Team on +61 (0) 3 8797 2370 or email us at email@example.com
We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.
Once your package ships we will send you a tracking number. You can also check the status of your order by logging into your account.
Certainly! We have outlined the terms and conditions for our sale events below:
We do our best to ensure that our photos are as true to colour as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography and dye lot variations, we cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.
As a part of our sustainability vision Vivobarefoot aim to use chrome free or vegetable dyes, the traditional way of dyeing fabric and leather using tannins derived from plants. Some colours may transfer to lighter colours and this irreversible effect is increased by humidity and temperature. To help avoid noticeable colour transfer, we recommend wearing like colours.
If you are unable to get through on our phone line, please send us an email and our friendly customer service team will be with you as soon as possible.