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What do I do if my shoes are faulty? / do you offer a guarantee on products?

We aim to provide products of the highest standard and quality, all shoes purchased from us come with a 6-month sustainable guarantee. If an item is received with a defect, please contact us and our team will advise of the returns process and help resolve the problem as swiftly as possible. If the shoe is deemed a wear related fault for example a wear related flex groove sole issue, then the shoe will be repaired.

Please note that we may request photos of the defect/fault in order to speed up the returns process. Where necessary, Vivobarefoot Australia & NZ will reimburse the cost of the return postage for faulty goods.

What happens if I require a refund on an order made using my promotional code?

If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied. If you return other items in the order, these will be refunded minus the price of the FREE or discounted item.

Where shall I send my returns?

WITHIN AUSTRALIA: We offer FREE returns within Australia. Please contact the Australia & New Zealand Customer Care team and they will email you a pre-paid return shipping label, so you can return your parcel free of charge.

OUTSIDE OF AUSTRALIA: Customers outside of Australia are required to pay return postage but we will reimburse return postage up to the value of $22 NZD on receipt of goods with a valid postage proof of purchase. Please contact our Australia & New Zealand Customer Care team for more details.

Where is my refund?

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care.

Do you offer refunds or exchanges?

If your order isn’t right for you, you can return it for a refund or exchange within 100 days of ordering. Orders are enclosed with a returns form and address label. Simply follow the instructions on the form and send the item(s) back to us.




+61 (0) 3 8797 2370

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